Courses

HAME515 - Statistical Decision Making: Describing Data
HAME516 - Statistical Decision Making for Hospitality Managers
PTRSHA002 - Service Excellence: Your PERC Toolkit
PTRSHA002_1 - PTRSHA002 Lesson 1: The Service Experience Cycle
PTRSHA002_1TR - PTRSHA002 Lesson 1: The Service Experience Cycle
PTRSHA002_2 - PTRSHA002 Lesson 2: The PERC Toolkit
PTRSHA002_2TR - PTRSHA002 Lesson 2: The PERC Toolkit
PTRSHA002_3 - PTRSHA002 Lesson 3: Contextual Sensitivity
PTRSHA002_3TR - PTRSHA002 Lesson 3: Contextual Sensitivity
PTRSHA002_4 - PTRSHA002 Lesson 4: Anticipating Needs
PTRSHA002_4TR - PTRSHA002 Lesson 4: Anticipating Needs
PTRSHA002_5 - PTRSHA002 Lesson 5: Communication
PTRSHA002_5TR - PTRSHA002 Lesson 5: Communication
PTRSHA002_6 - PTRSHA002 Lesson 6: Listen, Observe, Ask
PTRSHA002_6TR - PTRSHA002 Lesson 6: Listen, Observe, Ask
PTRSHA002_7 - PTRSHA002 Lesson 7: Conflict Resolution
PTRSHA002_7TR - PTRSHA002 Lesson 7: Conflict Resolution
PTRSHA002_8 - PTRSHA002 Lesson 8: Service Recovery
PTRSHA002_8TR - PTRSHA002 Lesson 8: Service Recovery
PTRSHA003 - Introduction to Hotels
PTRSHA004 - Building Your Personal Brand
PTRSHA005BRWD - Virtual Session Make-up Coursework
PTRSHA005RWD - Hanga Ahazaza Virtual Session
SHA099 - Introduction to Hotel Operations
SHA346 - Marketing the Hospitality Brand through New Media: Social, Mobile & Search
SHA509 - Introduction to Restaurant Revenue Management
SHA510 - Managing Revenue with Service Cycle
SHA511 - Managing Revenue with Table Mix
SHA512 - Managing Revenue with Pricing
SHA531 - Introduction to Hotel Revenue Management
SHA532 - Forecasting and Availability Controls in Hotel Revenue Management
SHA533 - Pricing Strategy and Distribution Channels in Hotel Revenue Management
SHA534 - Overbooking Practices in Hotel Revenue Management
SHA535 - Non-Traditional Applications of Hotel Revenue Management
SHA541 - Price and Inventory Controls
SHA542 - Price Sensitivity and Pricing Decisions
SHA543 - Segmentation and Price Optimization
SHA544 - Displacement and Negotiated Pricing
SHA545 - Search Engines and Online Selling: Stimulating Incremental Demand
SHA546 - Marketing the Hospitality Brand Through Digital Media
SHA547 - Implementing Brand Strategy Through Digital Media
SHA591 - Fostering a Culture of Service Excellence
SHA592 - Developing Service Excellence Competencies
SHA593 - Practicing Servant Leadership
SHA594 - Delivering an Excellent Customer Experience for Your Organization
SHA595 - Developing a Culture of Empowerment
SHA601 - Utilizing Income Statements and Operational Data
SHA602 - Optimizing Your Food and Beverage Menu
SHA603 - Managing Your Food and Beverage Supply Chain
SHA604 - Building Guest Loyalty
SHA605 - Leading Your Team to Optimize Results
SHA606 - Operating a Profitable and Responsible Beverage Program
SHA607 - Opening a Restaurant
SHA608 - Adding Value with Special Events
SHA611 - Financial Analysis of Hotel Investments
SHA612 - Control of Hotel Real Estate
SHA613 - Developing an Asset Management Strategy
SHA614 - Achieving Hotel Asset Management Objectives
SHA615 - Valuing Hotel Investments Through Effective Forecasting
SHA616 - Valuing Hotel Intellectual Property and Structuring the Capital Stack
SHA621 - Foundations of Hotel Planning
SHA622 - Initial Hotel Planning Decisions
SHA623 - Hotel Guestroom Design
SHA624 - Hotel Public Space Design
SHA625 - Hotel Back-of-House Design
SHA661 - Beer Ingredients and Production
SHA662 - Beer Styles
SHA663 - Establishing a Beer Program
SHA664 - Beer Sales and Training
SHA665 - Beer Appreciation
SHA681 - Wine Essentials
SHA705 - Introduction to Restaurant Revenue Management
SHA706 - Menu Design and Engineering
SHA707 - Optimizing Restaurant Space and Pricing
SHA708 - Managing Meal Duration and Reservations
SHA709 - Building Demand During Slow Periods
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