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Course Description

Decision matrices are one of the most commonly used engineering tools. They are used to help rationalize why one option should be chosen over another, and you can find some form of them in just about every business, industry, and government. Decision matrices may not always be identified as such but can be used as part of a trade study, competitive analysis, or options review. As prevalent as these matrices are, they are also one of the most misused tools out there.

In this course, you begin by developing performance metrics. These performance metrics will allow you to objectively determine the value of any potential solution to a challenge. You will then develop a decision matrix around these metrics by applying justifiable weights and tuning the metrics to account for the needs and priorities of specific customers. By learning how to create a superior decision matrix with these well-defined performance metrics, you can achieve tremendous influence on a project even if you do not have official authority.

Faculty Author

David R. Schneider

Benefits to the Learner

  • Determine criteria necessary to measure value
  • Determine objective means to measure the criteria
  • Establish relative importance for criteria
  • Combine all factors into a Pugh Decision Matrix
  • Interpret the results of the Decision Matrix to measure performance

Target Audience

  • Any manager from a wide variety of organization types, roles, and functional areas who is responsible for serving external and internal customers.
  • Anyone whose staff or unit is responsible for providing a consistent and high level of service, making things easy for customers, and delivering on the promise of a quality experience every time.
  • Students may belong to service-oriented organizations including for-profits, NGOs, and governmental agencies.
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Language of Delivery
English
Type
2 week
Dates
Feb 09, 2022 to Feb 22, 2022
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $190.00
Section Notes

IMPORTANT COURSE INFORMATION

  • Please note the content in this certificate program course curriculum was developed to be completed in sequential order as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order. For example; CESYS521 before CESYS522, CESYS522, before CESYS523, CESYS523 before CESYS524, etc.

Language of Delivery
English
Type
2 week
Dates
Apr 06, 2022 to Apr 19, 2022
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $190.00
Section Notes

IMPORTANT COURSE INFORMATION

  • Please note the content in this certificate program course curriculum was developed to be completed in sequential order as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order. For example; CESYS521 before CESYS522, CESYS522, before CESYS523, CESYS523 before CESYS524, etc.

Language of Delivery
English
Type
2 week
Dates
Jun 01, 2022 to Jun 14, 2022
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $190.00
Section Notes

IMPORTANT COURSE INFORMATION

  • Please note the content in this certificate program course curriculum was developed to be completed in sequential order as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order. For example; CESYS521 before CESYS522, CESYS522, before CESYS523, CESYS523 before CESYS524, etc.

Language of Delivery
English
Type
2 week
Dates
Jul 27, 2022 to Aug 09, 2022
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $190.00
Section Notes

IMPORTANT COURSE INFORMATION

  • Please note the content in this certificate program course curriculum was developed to be completed in sequential order as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order. For example; CESYS521 before CESYS522, CESYS522, before CESYS523, CESYS523 before CESYS524, etc.

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