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Course Description

When most of us face conflict, we often either avoid dealing with it, or we jump in and try to force a solution. These responses may be driven by a lack of comfort with or even a fear of conflict. Unfortunately, neither response is always correct, and neither approach should be the first step. Professors Klingel and Nobles will share how to overcome these instincts and successfully apply a problem-solving approach to conflict.

The first course in this series, “Diagnosing Workplace Conflict,” focused on fully diagnosing a conflict without jumping into problem solving. In this course, you’ll look at how to best handle a fully diagnosed conflict using a problem-solving approach. A common issue we’ll address is jumping to solutions before understanding the scope of the conflict and the needs that will have to be addressed to resolve it. Thus, you’ll begin by determining the scope. Depending on the scope you may move forward with the problem-solving approach, or, you may decide to let it go. The problem-solving approach, which consists of eight steps that can be broken down into three key elements, is the framework through which this course is taught. In the course project, you’ll practice applying this approach to a conflict of your choosing. The approach is intended to be used when solving conflict you are directly involved in. Despite this, we’ll offer practical advice on how you could adapt this for other use cases.

You are required to have completed the following course or have equivalent experience before taking this course:

  • Diagnosing Workplace Conflict

Faculty Author

Sally Klingel

Benefits to the Learner

  • Move from conflict diagnosis to problem solving
  • Determine the scope of the conflict and how to proceed
  • Determine the problem, interests, and criteria for successful resolution
  • Generate options and agree on a solution
  • Implement and monitor a measurable solution

Target Audience

Anyone managing teams, supervising employees, and interacting in professional settings who needs to more effectively resolve conflict and have difficult conversations.

Accrediting Associations

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Enroll Now - Select a section to enroll in
Language of Delivery
English
Type
2 week
Dates
Sep 28, 2022 to Oct 11, 2022
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

This course includes a year of free access to Symposium! These events feature various live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing leadership topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.

Language of Delivery
English
Type
2 week
Dates
Feb 01, 2023 to Feb 14, 2023
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

This course includes a year of free access to Symposium! These events feature various live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing leadership topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.

Language of Delivery
English
Type
2 week
Dates
Mar 15, 2023 to Mar 28, 2023
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

This course includes a year of free access to Symposium! These events feature various live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing leadership topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.

Language of Delivery
English
Type
2 week
Dates
Apr 26, 2023 to May 09, 2023
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

This course includes a year of free access to Symposium! These events feature various live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing leadership topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.

Language of Delivery
English
Type
2 week
Dates
Jun 07, 2023 to Jun 20, 2023
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

This course includes a year of free access to Symposium! These events feature various live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing leadership topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.

Language of Delivery
English
Type
2 week
Dates
Jul 19, 2023 to Aug 01, 2023
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

This course includes a year of free access to Symposium! These events feature various live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing leadership topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.

Language of Delivery
English
Type
2 week
Dates
Aug 30, 2023 to Sep 12, 2023
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

This course includes a year of free access to Symposium! These events feature various live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing leadership topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.

Language of Delivery
English
Type
2 week
Dates
Oct 11, 2023 to Oct 24, 2023
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

This course includes a year of free access to Symposium! These events feature various live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing leadership topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.

Language of Delivery
English
Type
2 week
Dates
Nov 22, 2023 to Dec 05, 2023
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

This course includes a year of free access to Symposium! These events feature various live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing leadership topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.

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