You want to be able to adapt your written communications to achieve your goals in complex and challenging professional situations. Writing dilemmas become tougher when the stakes are high, when issues are sensitive, when you have to relay bad news, or when your audience may be resistant to the message you're delivering. By applying practical strategies for planning and executing your message, you can adapt to writing effectively in complex communication situations.
In this course, you will refine your written communication skills through a variety of challenging scenarios. You will practice adjusting your message tone, components, and structure to fit the needs of your audience. By the end of this course, you will have practiced the skills needed to plan and shape your message so that even in the most challenging situations, you have strategies on hand to help you communicate effectively.
Faculty AuthorCraig R. Snow
Benefits to the Learner
- Plan your message by working through critical questions of audience, scope, structure, and support
- Shape your message by designing an appropriate structure to convey the relationships among ideas
- Create an executive summary of a complex message
- Individual contributors
- Communications professionals