For a variety of reasons, workplace grievances aren’t always resolved through negotiation and require arbitration. The outcome of the arbitration hearing is determined by the arbitrator, but as a participant in an arbitration you have a critical role in the process and the results. In this course you will review the typical components of a hearing and, using proven processes and tools, practice the steps of arbitration.
You'll discover what a hearing looks like, how a hearing proceeds, and who participates. You'll analyze cases to identify facts critical to your argument and develop a theory that will lead to an issue statement. By becoming familiar with strategies for questioning witnesses, you will be prepared to present your opening and closing arguments.
You are required to have completed the following course or have equivalent experience before taking this course:
- Collective Bargaining
Faculty AuthorEllen Gallin Procida
Benefits to the Learner
- Develop a persuasive position to deliver during arbitration
- Identify the relevant evidence and decide the most effective way to present at an arbitration hearing
- Prepare and present closing arguments
- Union leaders and staff
- Managers and supervisors in unionized environments
- HR managers
- Attorneys and general counsel for unions or companies involved in contract interpretation/enforcement
- International professionals working with US-based organizations
- Senior executives