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Course Description

Because of incredible advancements in computing, artificial intelligence, robotics, and communication, we are in the midst of a Fourth Industrial Revolution. What new possibilities do these advancements open up? How can you use them to improve organizational design while ensuring all involved are still held accountable based on a good account of their performance?

In this course, you will explore a number of these new advances. First, you will examine gamification, which is the application of game design elements and principles to the workplace with the aim of motivating performance. You will reflect on the possibilities and the perils of this approach to improving performance. Next, you will recognize the challenges of holding bots and artificial intelligence accountable for their actions, choices, and speech, and develop approaches to address these challenges. You will then explore outsourcing and remote and distributed workplaces, as well as the accounting possibilities and challenges they present. By the end of this course, you will have a new awareness of some of the key challenges facing the modern workplace.

The following courses are required to be completed before taking this course:

  • Improving Governance
  • Improving Margins
  • Improving Capacity Investment and Consumption
  • Improving Coordination and Efficiency
  • Improving Direction, Motivation, and Society

Faculty Author

Robert Bloomfield

Benefits to the Learner

  • Improve employee engagement by implementing gamification strategies
  • Hold artificial intelligence and bots accountable using traditional accounting principles
  • Explore strategies to redistribute the workforce with outsourcing
  • Examine approaches to efficiently redistribute the workplace with remote and hybrid positions

Target Audience

  • Managers and leaders responsible for a business unit
  • Managers and leaders seeking to improve organizational performance
  • Individuals influencing the design of accountability systems

Applies Towards the Following Certificates

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Cornell Johnson Graduate School of Management
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