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Course Description

As a service-based business, the hospitality industry experiences unique challenges that require agile, people-centered, and authentic leadership. Organizations that can adapt to ever-shifting customer demands will be the ones that thrive. This requires leaders to have both the skillset and mindset to create flexible, team-focused cultures, ones that celebrate experimentation and the continuous learning of its team members. In this course, you will develop the skills needed to enable your enterprise to not only navigate the shifting landscape of the services industry but to actually thrive from it.

As a student in this course, you will first explore the strategic purpose of asking framing questions to build the critical thinking skills of your team. This will enable you to frame opportunities to innovate with your team members. You will then determine how to set priorities that align with your purpose and focus on the right goals at the right time. You will also discover techniques to engage your team to own and implement your strategic priorities. Finally, you will identify your own unique strengths as a leader and understand the components and impact of an agile leadership style. By the end of the course, you will be able to better understand and apply your authentic leadership approach to create an inspired and innovative enterprise, one that is ready to capitalize on the opportunities before you.

Faculty Author

Kate Walsh; Cathy Enz

Benefits to the Learner

  • Practice curiosity-focused inquiry to build critical thinking skills
  • Determine how to set priorities that follow purpose and clarify future actions
  • Create a plan to engage your team and incorporate your priorities into the team’s goals and work plans
  • Develop your own agile and authentic approach as a leader

Target Audience

  • Hospitality managers, directors, and general managers
  • Business professionals newer to the hospitality industry looking quickly to translate their outside expertise
  • Owners, operators, and managers looking to accelerate growth and profitability
  • Aspiring hospitality managers
  • Individual contributors
  • HR professionals
  • Managers and leaders in any industry seeking transformative organizational knowledge

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Type
2 week
Dates
Nov 13, 2024 to Nov 26, 2024
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates live observations into the learning experience. Please be prepared to coordinate a conversation with a colleague and a separate conversation with a family member/friend. You will receive more information on these activities once your course begins. 
  • This course includes a year of free access to Symposium! These events feature live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing hospitality topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.
Type
2 week
Dates
Feb 05, 2025 to Feb 18, 2025
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates live observations into the learning experience. Please be prepared to coordinate a conversation with a colleague and a separate conversation with a family member/friend. You will receive more information on these activities once your course begins. 
  • This course includes a year of free access to Symposium! These events feature live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing hospitality topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.
Type
2 week
Dates
Apr 30, 2025 to May 13, 2025
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates live observations into the learning experience. Please be prepared to coordinate a conversation with a colleague and a separate conversation with a family member/friend. You will receive more information on these activities once your course begins. 
  • This course includes a year of free access to Symposium! These events feature live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing hospitality topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.
Type
2 week
Dates
Jul 23, 2025 to Aug 05, 2025
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates live observations into the learning experience. Please be prepared to coordinate a conversation with a colleague and a separate conversation with a family member/friend. You will receive more information on these activities once your course begins. 
  • This course includes a year of free access to Symposium! These events feature live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing hospitality topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.
Type
2 week
Dates
Oct 15, 2025 to Oct 28, 2025
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates live observations into the learning experience. Please be prepared to coordinate a conversation with a colleague and a separate conversation with a family member/friend. You will receive more information on these activities once your course begins. 
  • This course includes a year of free access to Symposium! These events feature live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore today’s most pressing hospitality topics. Throughout the year, you may participate in as many sessions as you wish. Attending a Symposium is not required to successfully complete the certificate program.
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