ILRHR552OD1 - Aligning HR Strategy with Organizational Strategy: Customer Value and Core Competencies

Course Description

Successful human resources strategy begins with HR leaders taking their place as an integral part of the leadership of a business or organization. Doing this requires an understanding of the value the organization delivers to customers, as well as an understanding of the strengths and competencies that distinguish the organization from its competitors.

In this lesson, you will establish a good foundation for HR policy alignment. You will improve your understanding of the importance of taking your place as a strategy leader within your organization. You will also study how customer value is created and how organizational core competencies distinguish an organization from its competitors.

Benefits to the Learner

• Examine what customer value is and how organizations create it
• Determine why identifying an organization's core competencies is important for developing strategy
• Access two reuseable tools to help you uncover customer values and core competencies