In recognition of the strong association between employee engagement and performance, many companies have used or considered using engagement surveys. However, many of these efforts are off-the-shelf engagement surveys that are not fully leveraged or tailored to an organization’s specific wants and needs or tied into performance management. The purpose of this course is to help managers understand the difference between an average, generic engagement effort and one that has the potential to really drive superior organizational performance. Students will explore the importance of aligning engagement with the organization’s strategic goals, review data collection and analysis considerations, and will analyze methods of using engagement data to drive organizational change at the line manager and broader organizational levels.
In this course, you will examine how organizations that are recognized as leaders in this field integrate practices that heighten employee engagement, and find ways to adapt those best practices for your own use. Cornell University Professor Lisa Nishii offers a research-based learning experience that can position leaders to more effectively better navigate the popular (but often misunderstood) area of employee engagement.
Lisa Nishii, Associate Professor and Chair of ILR International Programs, Human Resource Studies, Industrial and Labor Relations School, Cornell University
Benefits to the Learner
- Determine how engagement manifests in observable employee behavior
- Examine how engagement predicts organizational performance
- Audit your organization's current relevant practices
- Outline a plan for interpreting your engagement data so that you can drive real organizational change
- Examine the existing workplace factors that may be at the root of suboptimal levels of engagement
This course is recommended for professionals working in an HR capacity in a position of leadership. It will be most effective for professionals who seek to use engagement surveys to help drive organizational change and who have the ability to make recommendations about improvements to engagement surveys and related practices.
- HR Certification Institute (HRCI) Strategic Management Units Approval Number ORG-PROGRAM-301474 6.0 Hours
- HR Certification Institute (HRCI) General Units Approval Number ORG-PROGRAM-334135 6.0 Hours
- HR Certification Institute (HRCI) Business Units Approval Number ORG-PROGRAM-372476 6.0 Hours
- Society for Human Resource Management (SHRM) Approval Number 19-7GQ95 6.0 Credits