Mediation is widely used to settle disputes ranging from conflict between neighbors to conflict between nations. Though personal disagreements and international commerce don’t share the same substance or consequences, the key procedural elements of the mediation process are the same for both, so workplace conflicts tend to take the same shape regardless of the industry or the size of the conflict.
In this course you will focus on the use of mediation in resolving organizational conflict where the manager or supervisor serves in the role of mediator. Even if you are not a trained mediator, you can draw on proven mediation techniques to help resolve workplace conflict in productive ways. During this course, you will closely examine a workplace scenario and practice properly setting expectations for mediation of that conflict. In each module, new information will be revealed that will ask you to adapt to the various needs of the disputing parties. Additionally, you will practice handling unforeseen emotional outbursts in a productive way and ultimately propose solutions that consider everyone's interests. Through creative work in examining the scenario and reflecting on how the lessons might apply to your own workplace conflicts, you will learn how to expertly prevent inevitable workplace conflicts from escalating.
Faculty AuthorAriel Avgar
Benefits to the Learner
- Deliver an opening statement to disputing parties
- Select an appropriate mediation style in resolving a conflict
- Recognize the role of emotions in a given conflict
- Demonstrate the problem-solving capacity of mediation
- Team managers
Applies Towards the Following Certificates
- Conflict Resolution : Elective Courses