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Course Description

User-centered design does not start with the design, but rather with the users: Who are they? What are their goals? What do they need to achieve those goals? In what context will they be using your design? And how would a designer discover these things from the user base? Answering these questions requires a plan. Interviewing potential users in a controlled, systematic way helps to clarify their expectations and their requirements. Doing so helps to inform your design and make it better; no one wants to invest time, effort, and money into designing a solution no one will use.

In this course, you will examine best practices for planning and conducting interviews of potential users so that they yield the most insights. Over the course of the project, you will narrow down the target user group for your design, plan your interview, create meaningful and clear interview questions, and help ensure you can leave the interview sessions with the most useful insights.

The following course is required to be completed before taking this course:

  • Human-Centered Design Essentials

Faculty Author

Gilly Leshed

Benefits to the Learner

  • Develop a contextual interview plan
  • Develop the interview protocol
  • Conduct a contextual interview

Target Audience

  • Product managers
  • Web designers
  • Software developers
  • Marketing professionals
  • UI/UX designers
  • Graphic designers
  • Instructional designers
  • Accessibility specialists
  • Anyone focused on customer experience evaluation

Accrediting Associations

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Type
3 week
Dates
Oct 30, 2024 to Nov 19, 2024
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Nov 27, 2024 to Dec 17, 2024
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Dec 25, 2024 to Jan 14, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Jan 22, 2025 to Feb 11, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Feb 19, 2025 to Mar 11, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Mar 19, 2025 to Apr 08, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Apr 16, 2025 to May 06, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
May 14, 2025 to Jun 03, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Jun 11, 2025 to Jul 01, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Jul 09, 2025 to Jul 29, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Aug 06, 2025 to Aug 26, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Sep 03, 2025 to Sep 23, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Oct 01, 2025 to Oct 21, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Oct 29, 2025 to Nov 18, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Nov 26, 2025 to Dec 16, 2025
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
Type
3 week
Dates
Dec 24, 2025 to Jan 13, 2026
Total Number of Hours
30.0
Course Fee(s)
Regular Price $1,199.00
Section Notes

IMPORTANT COURSE INFORMATION

  • This course integrates peer-to-peer interaction and interviews into the learning experience. Please be prepared to coordinate and set up interviews with a colleague or friend to gain insights in a real-life setting.
  • Please note that the content in this program’s course curriculum was developed to be completed in sequential order, as course concepts build throughout the program. With this in mind, please be sure you are scheduled to complete or have completed the courses in order; for example; CIS301 prior to CIS302, CIS302 prior to CIS303, CIS303 prior to CIS304, etc.
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