Operations Analytics

• Operations leaders and team members responsible for building and improving operations processes
• Analytics leaders and data analysts who build data models to support decision making
• Professionals seeking foundational quantitative skills through an operations lens

• Operations Analytics Certificate from Cornell University's SC Johnson College of Business
• 64 Professional Development Hours (6.4 CEUs)

Effective data-driven analysis in your teams requires decision support tools that can aid you in making strategic managerial choices for your organization. Having the ability to design these tools can set you apart and provide the foundation for smart operational decisions in your organization.

This program provides you with the skills to analyze performance in three key areas of operations management: process analysis, queueing analysis, and inventory analysis. Through this program, you will use process and queueing analysis concepts and design solutions in Microsoft® Excel to calculate metrics that can be used to evaluate the performance of current processes within your organization. You’ll also assess different methods to manage inventory and determine when and how to use them. Finally, you’ll be introduced to new approaches to aid decision making in operations settings: optimization, Monte Carlo simulation, and decision trees. By the end of this program, you’ll have the skills to analyze operations in your organization and enable your teams to make better decisions.

To be successful in this program, you should have basic knowledge of probability and statistics, including confidence intervals and basic algebra. You should also have intermediate knowledge of Excel formulas and functions, including, but not limited to, creating graphs, nesting functions, sorting, and linking.

You’ll have six months to complete the required elements for this certificate program, but this flexible approach allows you to finish sooner based on your schedule.