5 Courses Required

Additional Details

Target Audience

  • Managers and leaders responsible for serving external and internal customers
  • Financial institution leaders and team members
  • Hotel and restaurant leaders and team members
  • Healthcare facility leaders and team members
  • Retail leaders and team members
  • Small business leaders
  • Any organization looking to provide a consistent high level of customer service

Accreditation

  • Leading a Culture of Service Excellence Certificate from Cornell's Peter and Stephanie Nolan School of Hotel Administration
  • 60 Professional Development Hours (6 CEUs)

Certificate Description

Great service isn’t just a customer benefit; it’s a competitive differentiator in any industry. The courses in this certificate program leverage today’s leading customer service strategies to help you raise the standard of service excellence for your organization, business unit, division, or team. You’ll learn to assess the market needs for the service provided by your organization and develop the leadership competencies needed to create a consistent culture of empowerment and continuous improvement that will inspire exceptional service, every time, everywhere.

This program includes a year of free access to Symposium! These events feature several days of live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore the Hospitality industry’s most pressing topics. Symposium events are held several times throughout the year. Once enrolled in your program, you will receive information about upcoming events.

Throughout the year, you may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete the certificate program.

For the best experience in this program it is recommended to take these courses in the order that they appear.

Certificate Print Title

Leading a Culture of Service Excellence
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