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Course Description

Decision matrices are one of the most commonly used engineering tools. They are used to help rationalize why one option should be chosen over another, and you can find some form of them in just about every business, industry, and government. Decision matrices may not always be identified as such but can be used as part of a trade study, competitive analysis, or options review. As prevalent as these matrices are, they are also one of the most misused tools out there.

In this course, you begin by developing performance metrics. These performance metrics will allow you to objectively determine the value of any potential solution to a challenge. You will then develop a decision matrix around these metrics by applying justifiable weights and tuning the metrics to account for the needs and priorities of specific customers. By learning how to create a superior decision matrix with these well-defined performance metrics, you can achieve tremendous influence on a project even if you do not have official authority.

Faculty Author

David R. Schneider

Benefits to the Learner

  • Determine criteria necessary to measure value
  • Determine objective means to measure the criteria
  • Establish relative importance for criteria
  • Combine all factors into a Pugh Decision Matrix
  • Interpret the results of the Decision Matrix to measure performance

Target Audience

  • Any manager from a wide variety of organization types, roles, and functional areas who is responsible for serving external and internal customers.
  • Anyone whose staff or unit is responsible for providing a consistent and high level of service, making things easy for customers, and delivering on the promise of a quality experience every time.
  • Students may belong to service-oriented organizations including for-profits, NGOs, and governmental agencies.
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Enroll Now - Select a section to enroll in

Type
2 week
Dates
Jul 29, 2020 to Aug 11, 2020
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Type
2 week
Dates
Sep 23, 2020 to Oct 06, 2020
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Type
2 week
Dates
Nov 18, 2020 to Dec 01, 2020
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Type
2 week
Dates
Jan 13, 2021 to Jan 26, 2021
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Type
2 week
Dates
Mar 10, 2021 to Mar 23, 2021
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Type
2 week
Dates
May 05, 2021 to May 18, 2021
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
Type
2 week
Dates
Jun 30, 2021 to Jul 13, 2021
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $0.00
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