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Course Description

Patient care, outcomes and safety are of utmost importance in healthcare. This course will explore how to provide stellar service that focuses on safety and positive patient experiences while implementing new systems to enhance operational efficiency.  

This course focuses on the processes, standards, measures, and tools that enable you to improve both the quality and efficiency of your healthcare services. The course begins with a look at expectations and standards upheld by rating services and regulatory agencies, and then considers how inpatient and outpatient performance measures can be implemented. It moves on to address the use of root cause and failure mode analyses as well as efficiency improvement tools relevant to healthcare. The course concludes with specific steps you can take to improve patient satisfaction scores.

The five-part course project helps you apply what you learn to your practice, and provides a set of templates and downloadable tools designed to assist you as you implement key concepts in the course.

It is recommended to only take this course if you have completed Managing People in a Healthcare Setting, Assessing Your Organization’s Finances, Planning Healthcare Investments and Marketing, Addressing Healthcare Economics, and Guiding Your Organization’s Costs and Budgets or have equivalent experience.

Faculty Author

Robert Karpman

Benefits to the Learner

  • Consider quality expectations and standards relevant to healthcare facilities
  • Implement  inpatient and outpatient performance measures defined by reimbursement providers and regulators
  • Use proven performance tools to improve quality and safety
  • Assess the relevance of methodologies aimed at improving efficiency

Target Audience

Medical, nursing, and dental professionals involved in delivering clinical care who hold or who aspire to administrative or managerial responsibilities. Students may come from any size practice, and could work in either the for-profit and non-profit sector, primarily in North America.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Type
2 week
Dates
Nov 20, 2024 to Dec 03, 2024
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $74.00
Type
2 week
Dates
Jan 15, 2025 to Jan 28, 2025
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $74.00
Type
2 week
Dates
Mar 12, 2025 to Mar 25, 2025
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $74.00
Type
2 week
Dates
May 07, 2025 to May 20, 2025
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $74.00
Type
2 week
Dates
Jul 02, 2025 to Jul 15, 2025
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $74.00
Type
2 week
Dates
Aug 27, 2025 to Sep 09, 2025
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $74.00
Type
2 week
Dates
Oct 22, 2025 to Nov 04, 2025
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $74.00
Type
2 week
Dates
Dec 17, 2025 to Dec 30, 2025
Total Number of Hours
10.0
Course Fee(s)
Contract Fee $74.00
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