SLN578 - Quality Control Systems
Course Description
Every process needs a quality control method in place to ensure products and services are delivered consistently according to the quality standards set by the organization. To manage the quality of a process or service operation, you need the metrics required to analyze the process and you need a control system in place to monitor the quality of the product or service it produces. The set of activities and methods that ensure the quality of the products or services is what's known as the quality control system.
In this course, you will use statistical process control tools and procedures to evaluate whether a system or process is in control (consistent) and capable (delivering according to needed specifications.) You will use tools for finding the root cause of a quality problem. Finally, you will propose a method to measure the quality of a process or system in your own organization and propose strategies to decrease variability within the process.
The following courses are required to be completed before taking this course:
- Process Analysis in Operations
- Improving Operations
Faculty Author
Natalia SantamaríaBenefits to the Learner
- Set appropriate specification limits for a quality control variable
- Use statistical process control tools to determine whether a system or process is in control (consistent)
- Determine whether a system or process is capable (delivering according to needed specifications)
- Recommend strategies for quality improvement
Target Audience
- Managers and executives
- Manufacturers
- Business analysts
- MBA students
Applies Towards the Following Certificates
- Operations Management : Core Courses